SALES EXCELLENCE
Handling Customers Objections
COURSE
Handling Customers Objections
DELIVERY METHODS
Workshop
DURATION
½ Day - 1 Day
FEE
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THE WAY WE WORK
Find Solutions to Handle Customers Objections
01
Common Mistakes
Objections to sales solutions are a natural part of communication. Often employees make the mistake of “handling” objections in such a way that your partner is turned off.
02
Understanding Objections and Addressing Emotional Needs
Staff will learn that client objections are often emotional rather than rational. They will learn to respond to customers’ emotional needs, along with the obstacles preventing the clients from buying.
03
Effective Objection Resolution
Resolving objections effectively is a process that involves careful, sensitive listening along with positive, factual responses to buyer concerns.
THE ACHIEVEMENTS YOU RECEIVE
Staff Will Be Trained to Respond to Customers' Emotional Needs and Overcome The Obstacles That Prevent Clients From Making a Purchase
Upon completion of this workshop, employees will be able to:
01
Discover the 5 key steps for overcoming objections.
02
Discover that not all objections are rational, but instead emotional.
03
Learn to respond to the client’s emotional needs in addition to any other obstacles that may be preventing them from buying.
05
Respond to common objections with confidence and tact
04
Identify points of agreement to lower resistance