CUSTOMER EXPERIENCE
Managing Customer Expectations
COURSE
Managing Customer Expectations
DELIVERY METHODS
Workshop
DURATION
1/2 Day
FEE
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THE WAY WE WORK
Find Solutions to Meet Your Customer Expectations
01
Client Expectations and Impact of Interactions
Clients typically work with firms that they believe have the ability to meet their expectations. Every direct or indirect discussion with a customer impacts their experience positively or negatively.
02
Importance of A Proven Process
Using a proven process gives your staff the confidence in their capability to exceed your clients’ expectations. In this workshop, we will examine ways that your staff can exceed your clients’ expectations by setting, monitoring and influencing their expectations.
THE ACHIEVEMENTS YOU RECEIVE
Your Staff Can Exceed Your Clients’ Expectations by Setting, Monitoring and Influencing Their Expectations
Upon completion of this workshop, employees will be able to:
01
Determine the expectations of their customers
02
Manage customer expectations in order to exceed them
03
Use the customer expectations management process