CUSTOMER EXPERIENCE
Communicating with Empathy
COURSE
Communicating with Empathy
DELIVERY METHODS
Workshop
DURATION
1/2 Day
FEE
Contact Us
THE WAY WE WORK
Find Solutions to Improve Your Communication with Empathy
01
Lack of Compassion
In all business encounters, people have experienced an interaction with a salesperson who have shown an extremely low level of compassion. This workshop has been created for employees who must communicate with empathy regardless of their personal feelings of the client's situation.
02
Technical Competence vs. Emotional Impact
Although these salespeople may be technically sound and provide a good product, the interaction often leaves us feeling unsatisfied and unhappy with this customer interaction.
THE ACHIEVEMENTS YOU RECEIVE
Your Employees Can Build Stronger, More Trusting Relationships With Clients
Upon completion of this workshop, employees will be able to:
01
Apply the right tone of voice, pacing and other verbal cues to demonstrate empathy
02
Use effective listening for various client interactions
03
Use empathy to improve customer service and to disarm confused and disgruntled clients