Customer Experience

The relationships developed through a single great customer service experience not only can help deliver a sale, it can create a loyal customer that ensures repeat sales for years to come. Plus, with the state of the social and digital age, one incredible customer experience can immediately translate to thousands more. That’s why proper customer service training can help deliver a long-term increase in sales and customer loyalty.

High Impact Client Experience (1-2 days)

Workshop

There has long been a debate about what it means to bring value to a client as a representative. The most common misconception is that the service/product they are selling to clients is the value that they bring as representatives.

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Listening to Internal & External Customers (1 day)

Workshop

This workshop helps participants decipher and define the internal customer and what it entails to engage (LISTEN) to them. Participants will be able to understand different perspectives and learn to see things from the Internal Customers' point of view.

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Managing Customer Expectations (½ day)

Workshop

Clients typically work with firms that they believe have the ability to meet their expectations. Every direct or indirect discussion with a customer impacts their experience positively or negatively.

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Communicating with Empathy (½ day)

Workshop

In all business encounters, people have experienced an interaction with a salesperson who has shown an extremely low level of compassion.

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